DISTANCE SALES AGREEMENT
1. PARTIES
This Distance Sales Agreement (“Agreement”) is entered into electronically between the Seller whose details are set out below and the Buyer/Consumer who places an order through the Warsupps online store.
1.1. SELLER INFORMATION
Trade Name:
ATLAS GRUP BİYOTEK GIDA LOJİSTİK SANAYİ VE TİCARET LİMİTED ŞİRKETİ
Brand / Online Store:
WARSUPPS
Address:
MERKEZ MAH. AKAR CAD. I TOVVERS BOMONTİ
NO: 3, INTERNAL DOOR NO: 23
ŞİŞLİ / ISTANBUL, TÜRKİYE
Email:
support@warsupps.com
Phone:
+90 533 083 73 04
MERSİS Number:
0102103652200001
Return Address:
MERKEZ MAH. AKAR CAD. I TOVVERS BOMONTİ
NO: 3, INTERNAL DOOR NO: 23
ŞİŞLİ / ISTANBUL, TÜRKİYE
Designated Return Carrier:
[DESIGNATED SHIPPING COMPANY TO BE COMPLETED]
1.2. BUYER / CONSUMER INFORMATION
The Buyer’s full name, delivery address, billing address, telephone number, email address, order number and order date are the details provided by the Buyer during checkout and shown in the order summary.
The order summary, preliminary information form and electronic payment records form an integral part of this Agreement.
2. SUBJECT OF THE AGREEMENT
The subject of this Agreement is to determine the mutual rights and obligations of the parties regarding the sale, payment, delivery, right of withdrawal and return of the product or products ordered electronically by the Buyer through the Warsupps online store.
This Agreement has been prepared within the scope of Turkish Law No. 6502 on Consumer Protection, the Regulation on Distance Contracts and other applicable legislation.
3. PRODUCTS AND ORDER INFORMATION
The following information concerning the products subject to this Agreement is shown in the order summary and order confirmation displayed to the Buyer before the order is completed:
- Product name and main characteristics,
- Quantity,
- Unit sale price,
- Discount amount,
- Total price including taxes,
- Delivery or shipping charges,
- Payment method,
- Delivery address,
- Billing address,
- Order date, and
- Order number.
By confirming the order, the Buyer declares that they have reviewed and accepted the main characteristics of the products, the total sale price, delivery costs and the fact that the order creates a payment obligation.
4. FORMATION OF THE AGREEMENT
This Agreement becomes effective when the Buyer completes the order and payment steps and electronically approves the preliminary information and this Distance Sales Agreement.
By confirming the order, the Buyer acknowledges that the order creates an obligation to pay the order total and any clearly disclosed delivery charges.
5. SALE PRICE AND PAYMENT
The total sale price of the products, applicable taxes and any delivery costs are displayed to the Buyer before the order is completed.
The Buyer may complete payment using a credit card, debit card or another payment method offered at checkout.
For instalment transactions, the instalment, interest and other financial terms offered by the relevant bank or payment service provider apply. The Seller is not responsible for additional fees arising from the practices of banks or payment service providers.
If payment cannot be completed or is cancelled for any reason, the Seller’s delivery obligation does not arise.
6. DELIVERY
The order is delivered to the delivery address and recipient specified by the Buyer during checkout.
The Seller shall deliver the order within the promised period. Except for products specially prepared in line with the Consumer’s request or personal needs, the delivery period shall not exceed thirty days from the date on which the order reaches the Seller.
The Buyer may be responsible for delays and additional costs resulting from an incorrect or incomplete delivery address, the recipient not being present at the address or refusal to accept delivery.
The Seller is responsible for loss of or damage to the products until they are delivered to the Buyer or to a third party designated by the Buyer.
If performance of the order becomes impossible, the Seller shall notify the Buyer in writing or via a durable medium within three days of becoming aware of the impossibility. All payments collected, including delivery charges where applicable, shall be refunded within fourteen days of the notification.
The fact that a product is out of stock shall not, by itself, constitute impossibility of performance.
7. INSPECTION UPON DELIVERY
The Buyer should inspect the package before accepting delivery.
If the package is visibly crushed, torn, wet, opened or damaged, the Buyer is advised not to accept delivery and, where possible, to request that the carrier prepare a damage report.
If the product is found to be defective or damaged after delivery, the Buyer may notify the Seller without delay at support@warsupps.com.
8. RIGHT OF WITHDRAWAL
Subject to the statutory exceptions, the Buyer may withdraw from the Agreement within fourteen days from the date of delivery without giving any reason and without paying a penalty.
Where multiple products ordered under a single order are delivered separately, the withdrawal period begins on the date the final product is delivered.
For products consisting of multiple parts, the period begins on the date the final part is delivered.
The Buyer may also exercise the right of withdrawal before delivery.
9. EXERCISE OF THE RIGHT OF WITHDRAWAL
It is sufficient for the Buyer to send the withdrawal notice to the Seller in writing or via a durable medium before the expiry of the fourteen-day period.
The withdrawal notice may be sent using one of the following methods:
Email:
support@warsupps.com
Postal Address:
ATLAS GRUP BİYOTEK GIDA LOJİSTİK SANAYİ VE TİCARET LİMİTED ŞİRKETİ
MERKEZ MAH. AKAR CAD. I TOVVERS BOMONTİ
NO: 3, INTERNAL DOOR NO: 23
ŞİŞLİ / ISTANBUL, TÜRKİYE
The Buyer should include the following information in the withdrawal notice:
- Full name,
- Order number,
- Product or products to be returned,
- Contact details, and
- A clear statement that the right of withdrawal is being exercised.
The Buyer may use the sample withdrawal form at the end of this Agreement. Use of the form is optional.
10. RETURN OF PRODUCTS
Unless the Seller has offered to collect the product, the Buyer shall return the product to the Seller or to a person authorised by the Seller within fourteen days from the date on which the withdrawal notice is sent.
Returns should be made using the carrier specified in the preliminary information form:
Return Shipping Company:
[DESIGNATED SHIPPING COMPANY TO BE COMPLETED]
Return Code / Return Method:
[TO BE PROVIDED ON THE ORDER OR RETURN PAGE]
Where the Buyer uses the carrier designated by the Seller, the return shipping cost shall not be charged to the Buyer.
If the designated carrier does not have a branch in the Buyer’s location, the Seller shall arrange collection of the product without charging the Buyer any additional cost.
If the Buyer chooses to use a carrier other than the carrier designated by the Seller, any additional costs and transportation risk until the product reaches the Seller may be borne by the Buyer.
The product should be returned together with its invoice, accessories, promotional products and all integral parts, where applicable.
11. REFUNDS
Where the Buyer delivers the returned product to the carrier designated by the Seller, the Seller shall refund all payments collected within fourteen days from the date the product is delivered to that carrier.
Where the product is returned using a carrier other than the carrier designated by the Seller, the refund period begins when the product reaches the Seller.
The refund shall be made in one transaction, using a method compatible with the payment method originally used by the Buyer, without imposing any cost or obligation on the Buyer.
The time required for banks, card issuers or payment service providers to reflect the refunded amount in the Buyer’s account is outside the Seller’s control.
12. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
Unless otherwise agreed by the parties, the right of withdrawal may not be exercised in relation to the following products and contracts under the Regulation on Distance Contracts:
a) Products specially prepared, customised or personalised in accordance with the Buyer’s requests or personal needs.
b) Products that may deteriorate rapidly or have a short expiry date.
c) Products whose protective packaging, seal, tape, wrapping or similar protective elements have been opened after delivery and which are not suitable for return for health or hygiene reasons.
d) Products which, after delivery, become mixed with other products and cannot be separated due to their nature.
e) Services performed instantly in an electronic environment and services whose performance begins before the expiry of the withdrawal period with the Buyer’s express consent.
f) Other products and services excluded from the right of withdrawal under applicable legislation.
For food supplements and similar products, the applicability of an exception to the right of withdrawal shall be assessed according to the condition of the product and its protective packaging, whether it is suitable for resale from a health and hygiene perspective, and the applicable legislation.
The Buyer’s statutory rights in relation to defective, damaged or incorrectly supplied products remain reserved.
13. DEFECTIVE PRODUCTS
If the delivered product is defective, the Buyer may exercise one of the following rights under Turkish Law No. 6502 on Consumer Protection:
- Withdraw from the Agreement by returning the product,
- Retain the product and request a price reduction proportionate to the defect,
- Request free repair where the applicable conditions are met, or
- Request replacement with a defect-free product where possible.
Return costs relating to defective products shall not be charged to the Buyer.
14. PERSONAL DATA
The Buyer’s personal data may be processed for the purposes of receiving and processing orders, completing payments, delivering products, issuing invoices, providing customer support, complying with legal obligations and resolving disputes.
Further information regarding the processing of personal data is provided in the Privacy & Cookie Policy and any applicable privacy notices published on the Warsupps online store.
15. FORCE MAJEURE
Natural disasters, war, terrorism, epidemics, fire, strikes, disruptions to transport or communications infrastructure, decisions of public authorities and similar events beyond the reasonable control of the parties may be considered force majeure.
Where a force majeure event prevents performance of the Agreement, the parties shall notify one another. If performance of the order becomes impossible, the payments collected shall be refunded within the period prescribed by applicable legislation.
16. DISPUTE RESOLUTION
The Buyer may first submit complaints and requests to support@warsupps.com or by telephone at +90 533 083 73 04.
For consumer disputes arising from this Agreement, the Buyer may apply to the competent Consumer Arbitration Committee located at the Buyer’s place of residence or the place where the consumer transaction was carried out, subject to the monetary limits applicable in the relevant year.
For disputes falling within the jurisdiction of the Consumer Courts, mandatory mediation shall be pursued before filing a lawsuit where required by law. If no settlement is reached through mediation, an application may be made to the competent Consumer Court.
17. RETENTION OF INFORMATION
The Seller shall retain information and documents relating to the right of withdrawal, preliminary information, approval of the Agreement, payment, delivery and other transactions for the period required under applicable legislation.
Electronic order, payment, delivery, email and system records may be used as evidence to the extent permitted by law.
18. EFFECTIVE DATE AND ACCEPTANCE
By completing the order, the Buyer declares that they have reviewed, understood and electronically accepted:
- The main characteristics of the products,
- The total sale price,
- Delivery and payment conditions,
- The right of withdrawal and its exceptions,
- The return procedure, and
- The fact that the order creates a payment obligation.
This Agreement becomes effective on the date on which the Buyer electronically confirms the order.
SELLER:
ATLAS GRUP BİYOTEK GIDA LOJİSTİK SANAYİ VE TİCARET LİMİTED ŞİRKETİ
BUYER:
The person identified during checkout
AGREEMENT DATE:
Order date
ORDER NUMBER:
The number stated in the order confirmation
APPENDIX: SAMPLE WITHDRAWAL FORM
This form should be completed and sent only where the Consumer wishes to exercise the right of withdrawal.
To:
ATLAS GRUP BİYOTEK GIDA LOJİSTİK SANAYİ VE TİCARET LİMİTED ŞİRKETİ
Address:
MERKEZ MAH. AKAR CAD. I TOVVERS BOMONTİ
NO: 3, INTERNAL DOOR NO: 23
ŞİŞLİ / ISTANBUL, TÜRKİYE
Email:
support@warsupps.com
I hereby give notice that I exercise my right of withdrawal from the sales agreement relating to the product or products specified below.
Order date:
Delivery date:
Order number:
Product or products subject to withdrawal:
Consumer’s full name:
Consumer’s address:
Consumer’s telephone number:
Consumer’s email address:
Date:
Signature:
(Only if this form is submitted on paper)